US customers can return & exchange any item for a full refund within 14 days of receiving your original order. For a return label, just send us a note at shop@orsoshoes.com and we'll get one out to you. Returns must be shipped within 7 days of receiving a pre-paid return label.

Qualifications 

- Orso shoes must be in new conditions, unworn, unwashed, unaltered and free of damages by customers.

- Orso shoes must be returned will all tags still attached and must be in their original packaging such as shoes boxes and shoes bags.

- The returned items will be inspected to see if they qualify for a refund. Damaged merchandise or products without labels will not qualify for a refunded and you will be invoiced the appropriate amount to cover the cost of shipping of the shoes back to you.

International returns & exchanges

To return or exchange an international order (incl. Hawaii, US Territories & Alaska) please shoot us a message at shop@orsoshoes.com. Return or exchange shipping costs will have to be covered by the customer.

Please note: Exclusive collaborations, limited releases and final sale products are not eligible for returns & exchanges.

Orso LLC will not be responsible for returns & exchanges lost in transit.

US customers can return any item for a full refund within 14 days of receiving your original order. For a return label, just send us a note at shop@orsoshoes.com and we'll get one out to you. Returns must be shipped within 7 days of receiving a pre-paid return label.

International (non-US) customers are responsible for payment of any fees, customs, shipping, duties, and taxes associated with returns.