Returns

Returns

Merchandise may be returned for a refund (minus shipping costs) within fourteen (14) days of the original purchase date only when accompanied by the original sales receipt, original shoe box and packaging materials. After fourteen days (14) all sales will be final and merchandise will not be eligible for return. Merchandise that has been worn, used, altered or damaged will not be accepted for a return.  Once our returns department has inspected the item(s) and approved them for re-sale, you will be refunded the cost of the item(s) and you can then purchase the style/color/size you wish. If the item is defective, the replacement merchandise will be shipped after our returns department have inspected the item. 

Do not use the original shoe box as the shipping box. Orso, LLC will not be responsible for processing of such items.

Please contact customer service if you have any questions prior to processing a return. All returns must have a return label on the package with an RA#. To process your return and receive an RA#, please email our return desk at: shop@orsoshoes.com. Customers are recommended to obtain a tracking number prior to sending back returns. Once an RA# is processed, the items must be shipped out immediately so packages can be received within 2 weeks of the date the RA# was created. Orso LLC reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.